How to return an order:
1. Log into your account or call 800 828 FERA to initiate a return.
2. We email you instructions for returning your product.
3. Ship your unused product, in its original packaging, to the address identified in our email.
- Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Call 800 828 FERA to arrange these returns.
- Otherwise you are responsible for shipping the products back to us and shipping fees thereby incurred. We recommend using a trackable shipping method.
- Individual products may be excluded from this return policy. Check the product description before you place your order.
- Returns must be made within 30 days from the delivery date
- All merchandise must be unwashed and unworn
- All hangtags must be attached to the garment and proof of payment must accompany the return
- All garments are subject to inspection