CUSTOMER SERVICE

 

  • Can I request a catalog?

 

Because we want to help protect the environment, we don’t produce a consumer catalog.

 

  • I’m looking for a specific style, color, and size. Can you help me find what I want?

 

The best place to see availability of items is here on our web site. If the item is unavailable, give us a call at 800 828 FERA and we’ll see if we can help you locate it in our stock or at one of our authorized retailers.

 

  • How do I go about replacing my favorite FERA/Meister garment?

 

We redesign our line each year, so we can’t guarantee items from previous seasons are still available. Nevertheless, we likely have something very similar to (and even better than) your old favorite in our current line. Just call us and we’ll give you some recommendations.

 

CARE OF YOUR FERA AND MEISTER PRODUCT

 

  • How should I wash my garment?

 

Check the care label sewn into your garment for specific care instructions.

 

For insulated garments, prior to washing: zip all zippers, close all Velcro, remove any fur or faux-fur trim, and turn the garment inside out. We recommend always using cold water and powder detergent. Do not use bleach or fabric softeners. For Down-insulated items, we recommend drying the garment separately at low-medium temperature setting for long period of time. It is critical for all the down feathers inside the garment to be thoroughly dried before storing or wearing the jacket again. Including a clean tennis ball in the dryer can help “fluff” the garment.

 

For wool or wool-blend sweaters, we recommend using Woolite or dry-cleaning. However, do not dry clean any items with screened designs, as this will damage the artwork. For washable merino wool, always use cold water and the delicate setting, and turn the sweater inside out. Sweaters should be dried flat.

 

For cotton knit items, we recommend washing in warm or cold water and drying on low-medium heat to minimize shrinkage.

 

For polyester or polyester-blend knit items, we recommend watching in cold water and drying on low-medium heat.

SHIPPING/RETURNS

 

  • Do you ship internationally?

 

We can ship internationally on a case-by-case basis.  Please contact us directly for details.

 

  • How do you determine your shipping charges?

 

Our shipping charges are based on the weight of the shipment. The larger the number of items, the higher the weight and the shipping charge.

 

  • Can I track my order?

 

You will be furnished with tracking information once your order is shipped.

 

  • How do I make a return?

 

Please see our Return information (click here).

 

WARRANTIES AND REPAIR

 

  • What is Fera’s warranty policy?

 

We guarantee the materials and workmanship of our products will stand up to the use for which they are designed. Fera offers a 1-year guarantee from date of purchase on all new, unused items (applicable only for authentic Fera or Meister products purchased an authorized Fera dealer) against any manufacturer’s defect.

 

This warranty does not cover damage caused by accident, improper care, misuse, negligence, normal wear and tear, improper washing, or natural breakdown of colors and materials over extended time and use.

 

At Fera's discretion, we will repair or replace a defective item. Repairs that are not under warranty can be requested at the owner's expense. Any questions? Just call us.

 

  • How do I return my garment for repairs?

 

Follow these steps:

 

1. Wash the garment properly . Government regulations require that all garments be cleaned before return, or they will be cleaned at the customer's expense.

 

2. Take the garment and purchase receipts back to the retailer from which you purchased the product. Returns must be handled through the retailer. We will provide the retailer with a Return Authorization (RA) number. Any return product that does not have a RA number will be refused.

 

  • How long does a warranty/repair order take?

 

Each case is specific. Some repairs may take longer if we have to order materials or parts.

 

  • Can I use a waterproofing product when I wear my FERA product?

 

Nearly all FERA products are made from waterproof fabrics treated with a durable water-repellent (DWR) finish, so there’s no need to treat the garment when new. Over time and many washes, this DWR finish wears away. You may then consider using an external waterproofing product.

 

  • Does Fera make repairs on older products?

 

If the product is more than one year old, there will be a charge, but we'll notify you first of the amount.

 

MARKETING/ORGANIZATION

 

  • What’s the difference between Fera and the other ski apparel brands?

 

Fit, quality and value. Dare to compare FERA products to other items at a similar price and see for yourself.

 

  • How did Fera get started?

 

For more information on our background and story, click here.

 

  • How do I inquire about samples for editorial pics?

 

We love to work with costume departments and stylists. Please email marketing@ferastyle.com with all media/press inquiries.

 

  • Do you only make ski clothes?

 

No. We know that what you wear off the mountain is just as much a part of the ski experience and lifestyle as what you wear on it. Our Meister sweaters are a characterful part of any winter outfit, and our FERA Evos collection fuses function and fashion in the way only FERA can, with clean, minimal design and incredible fabrications and design details. For more information on new product launches, subscribe to our mailing list or follow us on Facebook or Twitter

 

  • Do you make snowboard clothes?

 

FERA’s fit and design are catered to skiers, but can be used and enjoyed by any Winter sports enthusiasts.  We have several customers who wear our apparel for snowboarding activities.